After a tumultuous fifteen days after my order, Amazon the much celebrated book people, finally managed to deliver my books today. It has been a while since I last shopped from Amazon, when I had bought a book for one of my academic modules back in March 2004 and then again in December 2005 for one of Arti’s modules. I was quite happy with their service then. Not to mention that I am really pleased with their DVD rental service. But on this occasion, I had to order twice to get my books and I also had to write to them repeatedly to remind them of my order.
I know, it wouldn’t be fair on my part to blame their poor customer services, as they have thousands of satisfied customers around the world. Probably it’s a one off case and I am letting out my frustrations here. But wait a minute, I too work for an online business and I understand the nuances of customer service in a much similar way as they do. For a company built entirely on an online retailing model, it is extremely important for them to understand that they have to respond to customer concerns swiftly. I had to wait for a couple of days for them to reply to every query I had. In the end, Amazon made an effort to quicken my delivery, although I cannot be blamed for them not processing my order early.
Enough of my rants about Amazon, I am really excited about the books I have ordered, although my interest lies in only half of the order…the other half is Indian fiction. It’s not that I don’t like Indian fiction, it’s just that it needs too much of Grey matter on the philosophical aspects of life. Anyway, here’s the list:
- Confessions of an Advertising Man by David Ogilvy
- The Google Story by David Wise
- The Inheritance of Loss by Kiran Desai
- One Night at the Call Centre by Chetan Bhagat
So, if you don’t see much activity on here for sometime, you’ll know what am upto!
