It is amazing how many thoughts and ideas emerge in a forum discussion offering interesting insights into many aspects of a particular topic. I find forums quite useful for many everyday issues I come across where I lack the necessary knowledge or approach to get out of it. Recently, I was gifted a Bose Triport headphones to go with my iPod and though it is an incredible product with brilliant noise amplifying abilities, it does have a major setback. Bose ships these earphones with three pairs of detachable eartips. No matter how careful you are, you end up loosing these eartips very quickly…at least I did. The earphones never stick to your ears and most Triport users are constantly seen holding the earphones closer to their ears to ensure it doesn’t fall off. It is extremely frustrating and you never get to enjoy the music peacefully. And within two weeks of receiving this as a gift, I had lost all my eartips. And the Bose earphone is designed in such a way that you cannot use it without the eartips. How annoying!?!?!
Anyway, my quest to find replace ear tips lead me to find other Bose users who have experienced similar difficulties. Most of these customers have vented their frustrations on forums and I not only found a good number tips from where to get them but also that I could order the eartips directly from Bose free of charge. And of course I found all these on forums. Basically, forums are a great way to connect with like minded people and it makes perfect sense for businesses to host a forum to interact with customers.
The dearth of online forums and message boards in the florist industry is a bit surprising considering that its such a huge market. Of course forums and message boards do not belong to the same age as blogging, social bookmarking and networking, as they are the predecessors of the existing mediums. But forums are great resources where a community of like minded individuals share there knowledge and ideas. Also, it provides a firm base for businesses such as ours to build customer relationships. However, starting and managing a forum is an arduous and time consuming task. Nevertheless, we are convinced that we should be starting a forum to connect with our customers and suppliers. Thanks to Bose’s problematic headphones!
If any of you are experiencing similar issues with Bose Triport Headphones, call their Customer Services on 0800-085-9021. It’s been a few weeks since I complained and am yet to receive mine. I contacted them last week to check the status and was told that they have run out of stock until end of April. Though the headphones are good, I would give a big Thumbs Down for the product unless they come out with an enhanced version. Sad that many of us owning the older versions feel cheated. Sennheiser has better ones!